Shop Policies

Ordering

You are responsible for ensuring that your billing and shipping information are correct. Please double-check before submitting your order. If you have any questions or concerns, please email us using the Contact form or send us an email at blackwalnutwoodworking@gmail.com. If you have any notes about your order to add such as special notes for delivery, there is an Order Notes box where you can add your instructions on the Checkout page before you submit your order.

Custom Orders

We love to hear from our customers, and we love to create new items! If you would like to discuss creating a custom order, please contact us through our Contact us form or send us an email at blackwalnutwoodworking@gmail.com.

Cancellations and Exchanges

We understand that orders may need to be cancelled on occasion. Should this be necessary for you to do, and it is within three (3) days after the order is placed, we will gladly refund your order. We do not accept cancellations after three (3) days as your order will be in production, but please contact me if you have any problems with your order.

Returns

We will gladly accept returns if you

  • Contact me within: 3 days of delivery
  • Ship items back within: 14 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, the following items can’t be returned or exchanged

  • Custom or personalized orders
  • Items on sale

Conditions of return – Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping

Generally we ship via USPS although we may opt to use FedEx if the shipment is heavy. Should there be any problems with your shipment, we must be notified within 48 hours of its arrival to be able to assist you with a claim.

Payment

We accept most credit cards through our encrypted Payment Gateway at PayPal. You may either pay directly on our site or go directly to PayPal to log into your account there. Using this Payment Gateway helps keeps your payment information secure.

  • Payment is due at the time of purchase.
  • Black Walnut Woodworking does not store or otherwise access your credit card information or other payment information.
  • In the rare instance that an unauthorized person does obtain your credit card information and uses it, or in any instance where you have discovered or suspect fraud, you need to immediately contact your credit card company.

Please see our Privacy Policy for more information on our security measures.

Your Account Information

Please keep your account up-to-date. Your account password is encrypted on our server and personal information is never rented, sold, or otherwise revealed. Please review our Privacy Policy here [privacy-policy].